Case Study: SimpleSignal achieves faster service rollout and improved customer experience with LogiSense EngageIP

SimpleSignal - Customer Case Study

SimpleSignal, a Dana Point–based SaaS provider of cloud voice, video and collaboration services for small- and medium-sized businesses, faced the challenge of delivering a wide range of usage- and subscription-based telecom services through multiple channels (wholesale, white-label and direct). They needed a billing platform with traditional carrier-grade telecom capabilities combined with the flexibility, scalability and innovation of SaaS billing.

SimpleSignal implemented LogiSense’s EngageIP Usage Rating and Billing platform, enabling fast roll-out and provisioning of numerous VoIP and telephony services, API integrations (e.g., Salesforce) and Broadsoft BroadWorks revenue assurance. The platform improved customer experience, accelerated time-to-market and became a clear differentiator in how SimpleSignal delivers and monetizes its services.

SimpleSignal

Ron Ireland

Senior Vice President, CFO