Case Study: Hydro Ottawa achieves secure, unified identity and voice assistant capabilities with LoginRadius

Trailblazing Utility Modernizes Identity with Innovative Customer Channels

Hydro Ottawa, a municipally owned electric distributor serving residential and business customers across Ottawa, needed to modernize its customer identity systems to support new digital channels. The utility faced three main challenges: implement single sign-on across web and mobile, securely migrate 150,000 existing customers to a modern identity platform, and centralize controls to protect customer data and meet privacy requirements.

Partnering with LoginRadius, Hydro Ottawa deployed a secure, centralized customer identity solution that enabled SSO, automated data unification, custom account relationships, and strong password and authentication policies. The platform supported a seamless migration and delivered unified customer profiles that drove product insights, an award-winning mobile app for tracking usage and billing, and the first smart speaker skills for Google Home and Alexa from a North American utility — all launched quickly thanks to federated OAuth2 flows and a consolidated identity infrastructure.

Hydro Ottawa