Case Study: City of Surrey achieves a single, unified MySurrey citizen portal with LoginRadius

A Smarter Portal Means Satisfied Citizens for City of Surrey

City of Surrey, the rapidly growing and diverse municipality in Metro Vancouver, faced the challenge of serving over 1,500 new residents each month without expanding physical offices or staff. Many municipal services were already digitized but scattered across separate sites requiring multiple accounts, making access confusing and time-consuming for citizens.

The city launched the MySurrey portal—a centralized, white‑labeled platform built with the LoginRadius Identity Experience Framework—giving residents one account and single sign-on to access permits, licensing, recreation and more. Integrated with tools like Upaknee and PerfectMind and supported by LoginRadius implementation and ongoing support, the portal enables online applications with real-time tracking, customizable profiles and newsletter preferences, improving accessibility, transparency and laying the foundation for Surrey’s broader smart‑city transformation.

City of Surrey