Case Study: Paytm improves delivery tracking and route optimization with LogiNext

Paytm - Customer Case Study

Paytm, a leading e-commerce company with a large vendor network, was facing challenges in its SEED pickup and delivery process, including lost POD information, poor process visibility, weak resource planning, manual route assignment, and communication gaps between vendors and the company. To address these issues, Paytm turned to LogiNext for delivery tracking and route optimization support.

LogiNext implemented LogiNext MileTM to provide real-time pickup visibility, ePOD capture with visual proof, geocoded route optimization, resource optimization, and clearer communication around actual vs. planned pickups. The result was measurable improvement in operations, including a 15% increase in resource utilization, 15% reduction in distance traveled, and 10% reduction in total service time, along with better productivity and lower man-hours spent on route management.

Paytm