Case Study: Large Online Retailing Company achieves higher delivery efficiency and customer LTV with LogiNext

Customer-Centric Live Logistics Optimization For Large Online Retailer

Large Online Retailing Company, one of North America’s biggest online home goods retailers, needed a better way to manage high-volume furniture deliveries across thousands of shipments, multiple carriers, and complex service requirements. The company had to ensure the right driver, truck, and handling skills were matched to each order while still meeting customer time-slot preferences and maintaining visibility across its logistics network.

LogiNext provided its cloud-based logistics optimization and delivery route planning software, including auto-allocation, capacity optimization, live tracking, and control tower visibility. With LogiNext, the retailer improved on-time deliveries, reduced SLA violations and logistics movement costs, and enabled 20% higher order throughput while cutting total logistics costs by up to 18%. The solution also helped reduce delivery lead time, increase NPS, and improve customer lifetime value through a better delivery experience.