Case Study: Farnell achieves improved customer service and a 5% inventory reduction with Logility

Farnell synchronizes its supply chain to boost customer service

Farnell is a global distributor of electronic components and MRO products—serving 430,000 customers in 36 countries with a catalog in the hundreds of thousands of SKUs. During a rebranding of four businesses the company needed to consolidate core functions while preserving distinct brand identities, enable cross‑selling through a single catalog, fulfill single orders from multiple warehouses, add new warehouse capacity, increase order visibility and deliver next‑day service across a large and growing SKU mix.

By implementing the Logility Digital Supply Chain Platform and adding a Liège warehouse alongside its Leeds site, Farnell centralized catalogs, optimized primary stock locations, split orders across sites and improved demand forecasting. The solution raised customer service levels, reduced inventory by 5%, enabled cross‑selling across subsidiaries and gave customers access to over 400,000 products, with faster turnarounds and stronger supplier collaboration.

Farnell

Jon Bates

Head of Supply Chain