Case Study: Caribou Coffee achieves 35% faster inventory turns and >99% customer service with Logility

Caribou Coffee Balances the Challenges of a Growing Supply Chain

Caribou Coffee, founded in 1992, is one of the leading branded coffee companies in the U.S. and the second-largest company-operated premium coffeehouse operator. The company relied on spreadsheets for supply-chain management, which limited demand visibility to warehouse order-fill numbers and constrained its ability to right-size inventory, maintain service levels, and expand product sales.

By deploying Logility, Caribou moved to weekly demand planning and forecasting, streamlined replenishment, and accelerated inventory turns by 35%. The change preserved customer service above 99%, significantly reduced write-offs from aged inventory, and established a foundation for strategic business planning.

Caribou Coffee