Case Study: Northgate Gonzalez Markets achieves operational excellence with Logile

What happens when you do all the right things with labor

Northgate Gonzalez Markets, a Southern California supermarket chain, faced significant operational challenges including rising labor costs, increased competition, and the need for an internal process overhaul. To address this, they partnered with the vendor Logile for a comprehensive retail operational excellence program, utilizing Logile's industrial engineering consulting services and software suite.

Logile implemented a multi-phased plan that began with 5S workplace organization and the establishment of engineered labor standards. This was followed by the rollout of Logile's AI-driven forecasting, automated scheduling, and time & attendance software. The results were substantial, including a 23% productivity improvement, a 25% reduction in overtime, a 31% decrease in full-time turnover, and the removal of $1 million in excess inventory. Logile's solutions enabled Northgate to optimize its labor model, dramatically improve safety, and increase sales.

Northgate Gonzalez Markets

Tom Herman

Chief Experience Officer