Case Study: Gordon Food Service achieves a 90% reduction in legal hold management time with Logikcull

How Gordon Food Service Reduces Time Spent Managing Legal Holds by 90%

Gordon Food Service, the largest family‑operated foodservice distributor in North America, relied on an eight‑person in‑house legal team that managed legal holds manually across multiple spreadsheets. When the team took on holds for their claims and insurance group in 2020, volume jumped fivefold and the spreadsheet process—each hold taking 3–4 hours—became unsustainable, consuming a week a month of paralegal time.

They implemented Logikcull Hold and fully streamlined the process in two days: issuing a hold now takes about 20 minutes, cutting hold management time by 90% and increasing productivity roughly 12x. The centralized, secure platform automated acknowledgments and releases, saved over 360 hours, reduced human error, and eliminated the need to hire additional staff while keeping control in‑house.

Gordon Food Service

Lindsay Kolar

Corporate Paralegal