Case Study: Winona Health achieves integrated incident reporting and enhanced ERM with LogicManager

Winona Health - Customer Case Study

Winona Health is an independent, community-owned nonprofit healthcare system with 1,000–5,000 employees recognized for advanced use of health IT. The organization struggled to manage over 3,000 annual patient- and visitor-safety incidents across many workflows, and its legacy incident system could not integrate with a board-mandated Enterprise Risk Management (ERM) program. With just 45 days to replace the old system and no tolerance for reporting downtime, the project also required rapid user adoption across clinical and administrative staff.

LogicManager configured an integrated incident and ERM solution within the 45‑day window—delivering a production system with zero downtime and no professional services fees—and provided live virtual training, videos, and user guides. Reporting increased as users adopted the new platform, incidents were linked to root causes and ERM risk domains, and the organization now decentralizes risk assessments, prioritizes mitigation based on frontline input, and tracks mitigation effectiveness to reduce high‑impact and frequent incidents.

Winona Health