Case Study: New England-Based Bank achieves stronger vendor readiness and business continuity with LogicManager

New England-Based Bank - Customer Case Study

A New England-Based Bank with over 120 years of history and 30 locations needed to quickly assess whether its third-party vendors were ready to support a sudden shift to remote banking during the pandemic. Working with LogicManager, the bank used the LogicManager platform to evaluate vendor readiness and protect sensitive customer information while maintaining service quality.

LogicManager implemented a Vendor COVID-19 Readiness Questionnaire and Vendor Incident Form, which were distributed and completed in just a couple of weeks. The bank gained clearer insight into vendor risks, controls, continuity plans, and compliance, helping it spot potential issues early, reduce reputational and breach risk, avoid external consulting costs, and support business continuity in a fully remote environment.