Case Study: Leading Wholesale Financial Services Provider achieves expanded non-interest income and market growth with LogicManager

Leading Wholesale Financial Services Provider - Customer Case Study

A leading wholesale financial services provider to nearly 1,000 U.S. credit unions, managing $6.1 billion in assets, faced a major regulatory shift with the Check 21 Act, which enabled digital check imaging and remote deposit. The institution feared customer attrition when original paper checks were no longer returned and had modeled significant downside risk, prompting a need to reassess its enterprise risk posture.

Using LogicManager, the company ran cross-functional assessments (Audit, Finance, Legal, IT, Marketing), centralized risks and mitigation activities, and applied risk/performance indicators. The work revealed growth opportunities—compliance allowed multiple wholesale partners, IT stress-tested systems to over 10x capacity, and marketing could promote the firm’s early-adopter status—leading to expanded fee-based services, increased non-interest income, an enterprise-wide ERM rollout, and eventual growth into the largest U.S. wholesale credit union.