Case Study: YMCA of Greater Boston achieves proactive, automated incident management with LogicManager

How the YMCA of Greater Boston Proactively Manages Incidents with LogicManager

The YMCA of Greater Boston, one of the nation’s largest urban Ys with 12 branches and 1,000–5,000 employees, struggled to manage up to 400 annual incidents using paper forms, scans, and emailed reports. That manual, decentralized process made it difficult to track resolutions, prioritize cases, and analyze incident data across the organization.

LogicManager implemented a standardized, web-based incident form and automated workflow that routes reports to branch operations managers and escalates as needed. The centralized system improved oversight, data accuracy, and trend analysis, increased incident reporting, reduced management time and costs, and enabled more effective mitigation to keep employees, members, and communities safer.

YMCA of Greater Boston