Case Study: Home Point Financial achieves centralized COVID-19 incident tracking and periodic risk reassessments with LogicManager

Home Point Financial - Customer Case Study

Home Point Financial, a financial services firm, faced a sudden, large-scale risk when COVID-19 created scenarios outside their normal tolerances and policies. Using LogicManager’s Incident Management solution, they needed a way to accept and document those exceptions while maintaining governance and visibility.

They implemented an incident form to track each risk acceptance, enabling periodic re-reviews to confirm appropriateness and flag areas where risk exceeded capacity. The approach improved oversight, made decision points auditable, and helped identify where to reduce exposure.

Home Point Financial