Case Study: Blue Cross and Blue Shield of Kansas City achieves streamlined enterprise risk management and stronger compliance with LogicGate

True Blue The Partnership Between LogicGate and Blue Cross and Blue Shield of Kansas City

Blue Cross and Blue Shield of Kansas City faced a common GRC problem: an existing tool wasn’t being used, leaving incomplete data and weak compliance visibility. Chief Audit, Compliance & Risk Officer Scott McAdams brought in LogicGate — using its agile GRC process automation platform and Enterprise Risk Management capabilities — to provide a simpler, organization-wide solution that would drive end‑user buy‑in and consistent documentation.

LogicGate implemented a configurable ERM framework, trained Blue Cross and Blue Shield of Kansas City’s teams, and linked modules (ERM, Policy & Procedure, Third Party Risk Management, etc.) to enable custom reporting, standardized risk scoring, and real‑time risk linking (including KRIs). The result was higher end‑user adoption, more complete and reportable data, streamlined compliance workflows, and improved third‑party and privacy risk visibility — with LogicGate continuing to support ongoing rollouts and enhancements.

Blue Cross and Blue Shield of Kansas City

David Stevens

Chief Privacy Officer & Department Vice President of Compliance, Risk, and Information Governance