Case Study: Intradiem achieves rapid, audit-ready ISO/SOC2 compliance with LogicGate

LogicGate and Intradiem Promoting Trust

Intradiem, a contact center automation provider used by more than 230,000 frontline workers, faced a fragmented, manual approach to information security and compliance—relying on emails and spreadsheets while pursuing ISO certification and a more scalable GRC program. To centralize and strengthen controls for ISO 27001/27018, SOC 2, third‑party reviews, business continuity, and policy attestations, Intradiem partnered with LogicGate and its GRC process automation platform.

LogicGate configured risk assessments, mapped controls, built workflows, and trained Intradiem to extend templates using LogicGate’s workflow builder, enabling five additional processes without coding. The result: audit time fell from three weeks to three days, Intradiem secured a Fortune 500 client with 20,000 users, avoided hiring an extra analyst, and gained stronger visibility, accountability, and automation across its security program — all delivered with the LogicGate platform.

Intradiem

Kurdeen Karim

Director of DevSec Ops