Case Study: BankProv reduces customer complaint resolution time by 60% and streamlines compliance with LogicGate Risk Cloud

LogicGate and BankProv Migrating to Risk Cloud for the Growing Organization

BankProv, the 10th oldest bank in the United States, was rapidly growing toward $1B in assets and facing stricter reporting and oversight requirements. With a lean compliance team, BankProv relied on multiple manual tools and a legacy provider that lacked flexibility, leaving staff to consolidate disparate data sources and follow up on outstanding compliance issues for monthly audits. Seeking a more adaptable, automated GRC solution, they evaluated several vendors and selected LogicGate’s Risk Cloud.

LogicGate implemented Risk Cloud to recreate BankProv’s legacy processes while adding automated workflows for incident management, user access controls, vendor management, and purpose-built reporting. Automated incident routing and follow-ups cut average customer complaint resolution time by 60%, peer-branch audits and vendor oversight were fully automated, and the team can now generate polished reports in a fraction of the prior time—freeing the compliance staff to focus on higher-value risk management. LogicGate’s platform also helped BankProv maintain key FDICIA controls and scale compliance as the bank continues to grow.

BankProv

Angelina Milano

Vice President of Compliance and CRA Officer