Case Study: Intradiem streamlines GRC and compliance audits with LogicGate

Intradiem cuts audit time from 3 weeks to 3 days with LogicGate

Intradiem, a contact center automation solution provider, faced the challenge of manually managing its Governance, Risk, and Compliance (GRC) processes, including ISO and SOC 2 controls, through emails and spreadsheets. This lacked a systematic approach and was time-consuming. To achieve its compliance goals and build a more robust program, Intradiem partnered with vendor LogicGate and used its GRC process automation platform.

LogicGate configured Intradiem's initial processes for risk assessments, mapped controls, and set up workflows. The Intradiem team was then able to build and tailor additional processes themselves. The solution delivered significant results, including reducing a client security audit from three weeks to just three days. This efficiency impressed a prospect, who became Intradiem's largest client. LogicGate also saved Intradiem the cost of hiring a full-time analyst by automating their workload.

Intradiem