Case Study: Robert Dyas achieves dramatic ecommerce growth and fewer order cancellations with Logicbroker

Robert Dyas expands assortment 1775% with Logicbroker

Robert Dyas sought to significantly grow their ecommerce channels without investing in new distribution centers or inventory risk. Their challenge was a slow, resource-intensive supplier onboarding process that limited them to adding just one or two suppliers per month. They also needed to expand their product range while ensuring real-time stock updates and accurate delivery status, but their legacy system provided limited visibility. Logicbroker's Distributed Order Management Platform was identified as the solution to address these issues.

By connecting to Logicbroker's platform, Robert Dyas was able to rapidly onboard over 600 suppliers, expanding their online product assortment from 16,000 to over 300,000 items. This solution provided complete visibility into stock and order status, leading to a 93% reduction in WISMO calls and a 69% decrease in order cancellations. Logicbroker's implementation also included a custom invoicing module that streamlined back-office operations. As a result, dropship sales now account for over 60% of the company's gross revenue.

Robert Dyas