Case Study: Castlight Health achieves faster vendor onboarding and real-time order visibility with Logicbroker

Castlight Health - Customer Case Study

Castlight Health, a San Francisco–based healthcare navigation company that offers a storefront for members to redeem wellness‑earned points, was struggling to scale and manage a growing drop‑ship program. Relying on manual processes and disparate tools (email, spreadsheets, Google Docs) made vendor onboarding, order tracking, and accurate electronic exchange of shipment and fulfillment information difficult, so Castlight partnered with Logicbroker to automate their drop‑ship operations.

Logicbroker implemented automated vendor onboarding, standardized data formats, and electronic integrations so orders, fulfillment and shipment data flow reliably through Logicbroker’s platform. As a result, Castlight reduced vendor setup time, centralized order routing and tracking, eliminated many manual processes and exceptions, and gained analytics and SLA reporting to spot and remediate issues faster—improving operational efficiency and enabling the team to focus on member experience.

Castlight Health

Maren Bean

Director, Partner Operations