Case Study: Tempur Sealy reduces supply chain defects with Logicalis and ServiceNow

Tempur Sealy - Customer Case Study

Tempur Sealy, the world's largest bedding provider, needed an effective way to track product and process defects across its supply chain to improve customer service. After previous applications failed, their internal IT team suggested using the existing ServiceNow IT service platform for this new purpose, and they enlisted their vendor, Logicalis, to help customize it.

Logicalis customized the ServiceNow platform to manage supply chain incidents, creating a new portal for reporting and tracking defects. This solution provided Tempur Sealy with accurate, actionable data, leading to a dramatic reduction in product defects, improved response times, and a 25% defect reduction goal for 2014. The visibility provided by the system, implemented by Logicalis, also allowed for better resource allocation and measurable KPI targets for customer service.

Tempur Sealy

Shonne Sweatt

Distribution Process Defect Analyst