Case Study: Baltimore County Savings Bank improves communications with Logicalis IP Telephony

Baltimore County Savings Bank turned to Logicalis to upgrade their existing PBX system with IP Telephony to improve communications

Baltimore County Savings Bank (BCSB) faced the challenge of upgrading its outdated PBX phone system to support its continued growth. The bank's IT department sought an IP Telephony solution and a partner to help implement it on a large scale, turning to the vendor Logicalis for support.

Logicalis provided a comprehensive solution featuring Cisco IP Telephony hardware, along with critical services including training, installation, and project management. The project was completed ahead of schedule and under budget, resulting in significant cost savings, improved call functionality for employees, and faster response times for customers. The IT department at BCSB praised Logicalis for its excellent service and now views them as a true long-term partner.

BCSB

Matthew Loraditch

IT Support Technician