Case Study: a privately-held pet supply retailing company reduces turnover and improves customer service with Logi-Serve

Privately-held Pet Supply Retailing Company cuts turnover 21% with Logi-Serve

The customer, a privately-held pet supply retailing company, faced challenges with high employee turnover and inconsistent customer service quality. To address this, they partnered with Logi-Serve to implement a more effective applicant screening process using the vendor's Service and Sales Assessment.

Logi-Serve created a customized benchmark based on the client's top performers and used this in their screening. This solution led to a 21% decrease in employee turnover, saving an estimated $175,000. Additionally, secret shopper scores saw substantial improvements across all measured dimensions following Logi-Serve's implementation.