Case Study: MSXI improves parts department service and sales performance with Logi-Serve

MSXI predicts top Parts Department performers with Logi-Serve assessment

Logi-Serve worked with MSXI, a provider of training programs for automotive retail dealerships, to address a challenge faced by their client, a European network of automotive dealerships. The client needed to diagnose the sales and service capabilities of their Parts Department staff and identify specific areas for improvement.

Logi-Serve implemented its Service and Sales Assessment to create customized benchmarks for the Parts Department roles. The solution successfully predicted employee performance; those who scored higher on the assessment were more likely to be evaluated by supervisors as stronger performers than their peers. Logi-Serve's scoring was then used to create customized training for the sales personnel.

MSXI