Case Study: MSXI improves sales service performance with Logi-Serve’s Service and Sales Assessment

MSXI improves sales service outcomes with Logi-Serve’s assessment

The customer, MSXI, a provider of a specialized automotive retail training program, faced the challenge of improving customer service within the sales process for a major automobile manufacturer. They needed a science-based assessment to diagnose their sales staff and identify specific areas for improvement. To address this, MSXI partnered with the vendor, Logi-Serve, to implement its Service and Sales Assessment.

Logi-Serve implemented its assessment and created a customized benchmark based on the client's top-performing employees. The solution provided individual scores that highlighted service skill strengths and gaps for each salesperson. The results showed that Logi-Serve's scoring benchmark successfully predicted performance; employees with higher scores were significantly more likely to receive positive feedback and less likely to incur customer complaints. These scores were then used by MSXI to create customized training, leading to improved employee performance.

MSXI