Case Study: a contact center solution provider improves quality of hire for an international technology client with Logi-Serve

International Technology Company boosts sales conversions 36% with Logi-Serve

Logi-Serve was engaged by a contact center solution provider managing an outsourced customer service program for a global technology client. The customer's challenge was to conduct a fair and accurate case study comparing the performance of their existing hiring assessment with Logi-Serve's innovative Sales and Service assessment.

Logi-Serve implemented a rigorous study comparing hires made with their assessment to those made with the incumbent tool. The results demonstrated that Service Advisors hired using Logi-Serve had a 36% higher sales conversion rate and a 6% higher retention rate. Logi-Serve estimated the financial benefit of implementing their new assessment at approximately $500,000 per year for the customer.