Case Study: Home Furnishing Store Chain boosts retail sales performance with Logi-Serve

High-Scoring Logi-Serve Retail Sales Specialists sell nearly 6% more!

Home Furnishing Store Chain, a respected home furnishing retail chain, wanted to improve the sales performance of its commission-based Retail Sales Specialists while preserving the strong service reputation that supported its brand. To address this challenge, the company turned to Logi-Serve and its Service and Sales Assessment.

Logi-Serve implemented a customized benchmark based on the competency profiles of high-performing Retail Sales Specialists, helping the retailer identify the traits linked to both strong sales and excellent customer service. The assessment successfully separated high- and low-performing employees, and top-quartile scorers sold 5.7% more on average than bottom-quartile scorers, with the ability to identify high performers estimated to create nearly $5.0M in annual financial impact.