Case Study: a leading global travel service provider achieves higher upselling and customer satisfaction with Logi-Serve

a leading travel service provider boosts hotel attachments 79% with Logi-Serve

The world's leading travel service provider, with over 8,000 travel counselors, faced the challenge of identifying which employees excelled at both providing high-quality customer service and upselling hotel accommodations to generate significant commission revenue. They partnered with Logi-Serve to address this need.

Logi-Serve implemented its Service and Sales Assessment, which was calibrated using a benchmark of the client's top performers. This solution successfully identified high-performing counselors, who were 79% successful at upselling compared to 66% for low scorers and 3.4 times more likely to receive top satisfaction ratings. Logi-Serve's assessment delivered an estimated $15 million in direct and indirect financial impact for the customer.