Case Study: Voice Print International (VPI) achieves real-time operational insight and competitive advantage with Logi Analytics

VPI Gains Competitive Advantage by Embedding Logi Analytics

VPI (Voice Print International) is a leading provider of integrated call recording and workforce optimization solutions that began shifting from basic recording and quality monitoring to embedding analytics across its products. The company’s internally developed charting and reports couldn’t give contact-center managers timely, actionable insight into millions of daily transactions, and VPI faced architectural limits, data retrieval challenges, and a need to amplify developer resources to support larger, heterogeneous deployments.

VPI chose to embed Logi Info (Logi Analytics) into its web-based VPI EMPOWER platform, delivering customizable dashboards, drill-through access to call audio and screen video, alerts, and consolidation of data from multiple external systems. The result was analytics embedded across all modules, higher customer satisfaction (5/5 for dashboards and reporting in a DMG Consulting survey), faster upselling into larger accounts, roughly 25% growth during a downturn, and increased productivity by enabling customers and staff to create custom views without heavy developer effort.

Voice Print International (VPI)

Mike Mercadante

CTO