Case Study: Service King Collision Repair Centers achieves real-time, enterprise-wide performance visibility and productivity gains with Logi Analytics

Service King - Customer Case Study

Service King Collision Repair Centers, a national operator with more than 300 locations in 23 states, faced an infrastructure challenge after rapid expansion: leadership and external stakeholders needed a consistent, real-time way to view performance metrics across hundreds of sites without creating adoption friction for frontline users.

Service King embedded Logi Analytics into its proprietary management system and rolled role-based dashboards to 3,500 users in 2016, surfacing about 70 key metrics and color-coded Peak Performance indicators in near real time. The embedded dashboards replaced 25–60 minutes of manual reporting, boosted productivity and user adoption, and have prompted plans to extend the analytics to customers and insurance partners.

Service King Collision Repair Centers

Derek Kramer

Chief Information Officer