Case Study: Emplifi achieves 25% customer adoption lift and deeper CX insights with Logi Analytics' Logi Composer

Emplifi Uses Self-Service and Customizable Analytics for Deeper Customer Experience Insights

Emplifi, a leading customer experience (CX) platform provider, faced growing limits with its aging, homegrown analytics for the emplifi VoC (Voice of the Customer) product. Customers wanted more access, customization, and self‑service; ad hoc report requests were tying up IT and the solution couldn’t keep pace with competitors.

Emplifi embedded Logi Composer to deliver customizable, self‑service analytics that integrated seamlessly with their infrastructure and security. The move modernized reporting and dashboards (KPI/NPS), reduced IT overhead, and scaled easily—driving a 25% jump in customer adoption within 30 days and a 5% lift in average user retention, taking VoC retention to about 95%.

Emplifi

Julien Baron

Software Development Lead