Case Study: Symbox achieves competitive advantage and higher revenue with Logi Analytics

Beating the Big Players with Embedded Analytics

Symbox, a provider of a Digital Business Platform for enterprise workflow automation, faced a surge in custom report requests that was consuming professional services time and slowing its core product roadmap. To address this, Symbox evaluated build-vs-buy options and looked for an embedded analytics partner that could deliver real-time, self-service reporting for customers.

Symbox chose Logi Analytics’ Logi Symphony embedded analytics platform to power in-app reporting and dashboards. With Logi Analytics, Symbox reduced ad hoc reporting requests, improved customer onboarding outcomes by 97% in one case, cut operating costs by 50% versus building in-house, and increased average order value by 25%, while also helping close new deals and strengthen its competitive position.

Symbox

Paul Gibbons

Head of Product Management