Case Study: Traxo achieves faster incident resolution and lower support costs with Loggly and SolarWinds web APM

Traxo cuts incident response time with Loggly and SolarWinds APM

Traxo, a data aggregation company for the travel ecosystem, faced challenges with visibility and troubleshooting in its AWS environment. Their previous homegrown monitoring tool built on StatsD and Graphite was difficult to manage and lacked sufficient tagging for metrics. They needed a better solution to offload non-core business functions and improve incident response. This led them to adopt the SolarWinds web APM portfolio, including Loggly.

The solution implemented used SolarWinds products AppOptics for metrics and APM, Pingdom for uptime monitoring, and Loggly for log management. These tools were integrated, providing Traxo with greater visibility, powerful alerting, and faster troubleshooting. As a result, SolarWinds helped Traxo significantly reduce operational support costs and drastically cut the time required to resolve incidents, enabling them to better serve their customers.

Traxo