Case Study: SendHub achieves higher uptime and faster troubleshooting with Loggly

SendHub Switches to Loggly to Clearly Hear What Its Logs are Saying

SendHub provides a simple, affordable phone suite for small and mid-sized businesses and needed to keep voice quality high and application response times low for a distributed customer base. With uptime directly tied to user engagement, the platform team required better visibility into logs to predict outages, troubleshoot across web, backend and mobile clients, and avoid costly downtime.

SendHub adopted Loggly’s cloud-based, agent-free log management to aggregate end-to-end logs quickly (onboarding took under an hour), build dashboards, and set alerts. The team now detects spikes in 503/504 errors and push-notification failures early, troubleshoots partner and device issues faster, raises overall uptime, drives service-level and development goals, and achieves these benefits at a fraction of the cost of their previous solution.

SendHub

Brock Haywood

Director of Platform