Case Study: Trakstar Hire cuts bug turnaround by up to 67% with Loggly

Recruiterbox empowers customer support with Loggly

Recruiterbox, an India-born applicant tracking system expanding into the U.S., needed to preserve strong customer support despite time-zone differences and a non-technical, U.S.-based customer happiness team. Because support staff couldn’t access or interpret production logs, they relied on India-based developers for troubleshooting, causing multi-day delays and limiting proactive service.

The company deployed Loggly for centralized log management, gave the support team direct access with saved searches and a Chrome extension that pulls customer context from Freshdesk, and routed alerts to the support team to catch issues early. This empowered non-technical staff to resolve many problems independently, cut bug-related turnaround times by up to 67%, and improved cross-team collaboration and proactive support.

Trakstar Hire

Chelsea Stroh

Head of Customer Happiness