Case Study: RecruiterBox reduces bug resolution time with Loggly

RecruiterBox cuts bug turnaround times by 67% with Loggly

Recruiterbox, an applicant tracking system provider, faced a challenge where its non-technical, U.S.-based customer happiness team was unable to independently access or interpret log data to solve customer problems. This reliance on their India-based development team for troubleshooting led to significant delays and back-and-forth communications. To empower their support staff, they turned to the vendor Loggly and its log management service.

By implementing Loggly, Recruiterbox enabled its customer support team to directly access and search log data through saved searches and a custom Chrome extension. This solution from Loggly drastically reduced the turnaround time for fixing bug-related issues by as much as 67%. It also improved collaboration across their global operation and allowed non-technical team members to independently resolve customer problems.

RecruiterBox