Case Study: Macmillan Learning reduces DevOps triage from days to minutes and meets 15-minute SLA with Loggly

Macmillan Learning shrinks complex DevOps processes to minutes with Loggly

Macmillan Learning, maker of the LaunchPad digital learning platform, faced highly complex root-cause analysis across a service-oriented architecture (.NET, Node.js, Docker, AWS, multiple databases, etc.). Troubleshooting often required multi-day, multi-team investigations, yet the company needed to meet strict SLAs — a 15-minute community SLA and a 10-minute triage target — while avoiding the overhead of a home-grown logging solution.

By adopting SolarWinds Loggly (Dynamic Field Explorer, Gamut Search, UUID transaction tagging and centralized, self-service logs), Macmillan collapsed multi-day triage workflows into minutes, routinely identifying first responses within 10 minutes. The solution saved engineering time, improved cross-team collaboration and visibility, eliminated home-grown maintenance costs, and enabled faster onboarding and better planning — while supporting continued improvements like dashboards and GitHub integration.

Macmillan Learning

Michael Basil

Senior Director of Engineering