Case Study: Loyola University Maryland achieves sub-10-minute problem resolution with Logentries

Loyola University Maryland uses real-time alerting to reduce time to problem resolution for faculty and students

Loyola University Maryland, serving about 6,000 students and 1,200 staff across 50+ buildings, faced slow, cumbersome troubleshooting for network and infrastructure outages. Engineers had to sift through thousands of log lines and multiple monitoring tools, which delayed resolution and disrupted faculty and student productivity, so the Infrastructure Services group sought a secure, centralized way to turn router and switch logs into actionable, real-time insight.

After evaluating on-prem and cloud options, Loyola chose Logentries for a cost-effective, centralized real-time logging service with intuitive UI, tagging and visualizations accessible without VPN. The solution delivered immediate ROI—response times dropped to under 10 minutes, a potential outage was averted by real-time alerts, and the team is expanding use into automated anomaly and inactivity detection.

Loyola University Maryland

Michael Dieter

Senior Systems Engineer