Case Study: FieldAware achieves centralized logging and faster root-cause diagnosis with Logentries

Fieldaware Uses Logentries to Centralize Logs From Across Machines and Servers, and Diagnose Root Cause of End User Issues and Support Tickets

FieldAware is a SaaS that provides real-time scheduling and dispatching to mobile field workforces. As a cloud service they needed end-to-end visibility for performance and user experience—developers required fast investigation into code paths and values to reproduce issues, while operations needed an auditable, reliable way to access logs for customer-specific incidents. Their prior use of Splunk Storm created high costs and engineering overhead.

FieldAware adopted Logentries’ hosted log management for its easy setup, integration and responsive web UI. They now use Logentries for real-time monitoring, troubleshooting and diagnostics, organizing hosts into production, demo, staging and QA and using an aggregated live tail to correlate events—resulting in faster root-cause analysis, dependable audit trails for recovery and reduced operational cost and maintenance.

FieldAware

Tilman Schaefer

Operations Engineer