Case Study: IT services firm Brightworks achieves centralized log visibility and faster issue resolution with Logentries

Brightworks Uses Logentries to Centralize Critical Log Streams From Across Servers, Applications and End Users and To Identify Performance Problems In Real-Time

Brightworks is an IT services provider that delivers end-to-end IT management and monitoring-as-a-service for small and mid-sized enterprises. Facing a flat per-user pricing model, the team needed fast, proactive detection and diagnosis of application and infrastructure issues, but relevant logs were scattered across servers, clients and locations, making visibility slow and time-consuming.

Brightworks implemented Logentries for real-time alerting, custom tags and anomaly detection, integrating alerts into Zendesk and PagerDuty for streamlined triage. The solution centralized log streams, accelerated troubleshooting, reduced time-to-resolution, prevented issues before they impacted users, and lets Brightworks monitor all clients from a single account.

Brightworks

Doug Miller

CEO