Case Study: a water treatment facility streamlines dealer ordering with QXtend integration from Logan Consulting

Water Treatment Facility streamlines dealer ordering for 750 franchisees with Logan Consulting

Logan Consulting helped a leading water technology company, a water treatment facility with a vast franchise network, overcome challenges after a major shift in its business model. The company had to transition from supporting millions of household customers and company-owned dealers to serving 750 franchise dealers, and it was perceived as difficult to do business with. Their goal was to create a centralized, easy-to-use dealer portal for all franchise needs.

The solution from Logan Consulting was a three-pronged infrastructure centered on a new dealer portal called C-Port, integrated with the company's QAD ERP system via QXtend. Logan Consulting managed the functional and integration requirements, including complex real-time processes for ordering and pricing. After rollout, dealers embraced the system, with one noting it made ordering much easier and reduced their need for technical support calls.