Case Study: Griffith Foods achieves simpler customer payments with Logan Consulting and Microsoft Dynamics AX eBanking

Griffith Foods improves ACH and credit card payments with Logan Consulting in 3 weeks

The customer, a culinary manufacturer, partnered with vendor Logan Consulting to improve its payment and customer engagement processes. Their challenge was enhancing the relationship between their Microsoft Dynamics AX system and eBanking to improve touchpoints throughout the sales cycle.

Logan Consulting implemented a solution that enhanced the integration between Dynamics AX and the payment process. This included modifying the Payment Advice Report for automatic emailing, a credit card transaction import, and customizations to ACH generation. The results included improved customer engagement, simplified payments via ACH or credit card, better customer aging, and real-time information delivery to customers.