Case Study: Global Metal Machine Manufacturer achieves better sales order workflow with Logan Consulting and Microsoft Dynamics AX

Global Metal Machine Manufacturer improves sales order workflow with Logan Consulting in 3 weeks

The client, a global metal machine manufacturer, faced a challenge in improving its organization's sales order workflow. They partnered with vendor Logan Consulting to implement a solution using Microsoft Dynamics AX with the goals of increasing order velocity and customer responsiveness while adhering to strict internal policies.

Logan Consulting designed and implemented a streamlined sales order and return process within Dynamics AX. The solution included policy enforcement, such as redirecting orders for credit review, and version control to track changes. As a result, the client achieved better sales order management, fewer issues with order entry, more concise pricing, and improved customer management.