Case Study: Leading Top Diagnostics Firm improves sample collection visibility with Locus

How Locus helped India’s top diagnostics firm in tracking their resources

Leading Top Diagnostics Firm, one of India’s top diagnostics providers with 190+ locations and 4,000 employees, needed better visibility into phlebotomist routes and sample collection. Its manual, pen-and-paper process made it difficult to confirm appointments, track real-time orders, and ensure blood samples reached labs within the critical 2–3 hour window. To address these challenges, the company turned to Locus for track-and-trace and route optimization capabilities.

Locus implemented a custom white-labeled app to digitize the full collection process, enabling order assignment, real-time location updates, EPOD generation, and live workforce tracking. Locus also provided optimized routes and intelligent alerts for SLA breaches and battery levels, improving efficiency and reducing delays. As a result, Leading Top Diagnostics Firm improved customer experience, increased visibility into operations, digitized collection receipts, and ensured samples reached labs on time more consistently.