Case Study: Concordance Healthcare Solutions achieves higher accuracy and faster training with Locus Robotics

Concordance Healthcare Solutions cuts training time from 2 hours to 10 minutes with Locus Robotics

Concordance Healthcare Solutions, a leading independent healthcare distributor, faced significant challenges in maintaining high service levels and order accuracy while contending with a 40-45% industry turnover rate and the strain of supplier backorders. To alleviate employee strain and meet their service level agreements, Concordance sought an innovative automation solution from vendor Locus Robotics.

Locus Robotics implemented a warehouse execution platform and over 165 autonomous mobile robots (AMRs) across ten of Concordance's distribution centers. This solution drastically reduced training time from two hours to just ten minutes and improved order accuracy, with error rates dropping from 0.04% to as low as 0.01%. The implementation led to significant cost savings from fewer returned orders and notably improved employee retention for Concordance Healthcare Solutions.

Concordance Healthcare Solutions