Case Study: Major Health Insurance Provider achieves streamlined vendor risk management and HIPAA compliance with adpative

Major Health Insurer Helps Shield Itself From Vendor Risk With Keylight

Major Health Insurance Provider faced rising vendor risk and stricter HIPAA and industry compliance requirements but was hamstrung by a rigid first‑generation GRC platform that forced the team to revert to Excel, produced few metrics, and left CISO briefings light on actionable detail. To modernize vendor risk management the organization selected adpative and adopted the Keylight Platform to replace manual processes and better align assessments with its program.

adpative configured Keylight to centralize vendor data, automate monthly issuance of 10–20 risk questionnaires, map questions to HITRUST CSF/HIPAA controls, and track findings in a Risk Manager application; vendors are ranked low/medium/high and scores fall as findings are remediated. The result: automated monthly metric reports for the CISO, faster report creation, clearer executive visibility into which vendors are HIPAA‑compliant, elimination of many Excel workarounds, and measurable reductions in third‑party risk as issues are addressed — all delivered by adpative.