Case Study: Aaron’s, Inc. achieves streamlined, secure incident and vendor management with adpative

How Aaron’s Used Keylight To Streamline Incident Management

Aaron’s, Inc. was struggling with insecure, workflow‑limited incident tracking housed on SharePoint that left HR, HIPAA and IT vulnerability data exposed and made task assignment and access controls difficult. To address this the retailer engaged adpative to deploy the Keylight platform (Incident Manager) to provide a secure, auditable system for incident intake, tracking and vendor assessments.

adpative implemented Keylight Incident Manager and had Aaron’s up and running in three weeks, importing existing spreadsheets and documents without manual re‑entry. The platform centralized incident and vendor data, added workflow and access controls, enabled dashboards for executive review, supported root‑cause analyses (e.g., uncovering disabled alerting services) and informed targeted security training for spear‑phishing—resulting in faster, more secure incident handling, standardized vendor vetting and stronger executive buy‑in.

Aaron's

Jim Moore

Senior Security Engineer