Case Study: Claims Recovery Financial Services (CRFS) cuts compliance costs and audit time by 50% with adpative's Keylight GRC solution

CRFS Eliminated Costly, Timeconsuming Processes By Using The Lockpath Keylight Platform

CRFS (Claims Recovery Financial Services) struggled with fragmented policy and audit management—storing 500+ policies across spreadsheets, file shares and email, which made audits a “scavenger hunt” and drove compliance costs above $500,000 annually. To address this, CRFS engaged adpative to implement the Keylight governance, risk and compliance (GRC) platform to centralize documents, controls and workflows.

adpative’s Keylight deployment centralized CRFS’s policies, automated review/approval workflows, tracked employee acknowledgements and mapped controls to regulatory requirements, cutting audit preparation from over three days to less than half a day and reducing process time and costs by more than 50%. The improvements produced measurable benefits—zero‑finding audits, greater compliance confidence, streamlined change management, and freed staff to focus on strategic, revenue‑generating work.

CRFS

Deborah Cheek

Executive Vice President, Risk and Compliance