Case Study: Hamilton County Schools streamlines broken device exchanges with LocknCharge FUYL Smart Lockers and Incident IQ

Hamilton County Schools cuts Chromebook wait times from hours or days to minutes with LocknCharge

Hamilton County Schools, a district with over 44,500 students, faced significant challenges in managing technical issues with its one-to-one Chromebook program. Their previous process, which relied on staff at each school to handle repairs and issue replacements, resulted in students waiting for hours or even days for a loaner device. This was a major disruption to learning and consumed valuable staff time.

The vendor LocknCharge implemented its FUYL Tower Smart Locker system integrated with Incident IQ. This solution automated the loaner device process: when a student submits a ticket, a locker bay is assigned and a PIN is sent, allowing them to retrieve a replacement Chromebook within minutes. With 75 lockers across 73 locations, LocknCharge's system drastically reduced wait times, minimized classroom disruption, and saved considerable time for both staff and students.

Hamilton County Schools