Case Study: Perth Couriers reduces customer disputes with Locate2u

Perth Couriers Cut Back On Customer Disputes with Proof of Delivery

Perth Couriers, a local courier service, was struggling with a complicated and ineffective proof of delivery system from a previous provider, which drivers avoided using and led to customer disputes. They sought an affordable and efficient solution for route planning and proof of delivery that was designed for a small business, leading them to partner with Locate2u.

By implementing Locate2u's route planning and simple proof of delivery solution, which required drivers to take a photo of each delivery, Perth Couriers was able to dramatically reduce disputes. The vendor's tool provided clear evidence of what was delivered and where, turning potential investigations into quick phone calls. Director Paul Greenwell also highlighted the significant benefit of Locate2u's responsive local Australian support.

Perth Couriers

Paul Greenwell

Director